ARE THERE ANY ADDITIONAL COSTS?

Countries sometimes apply import tax on goods imported. Through our experience and knowledge of shipping didgeridoos and accessories worldwide, we take every step possible to prevent this happening or minimize the taxes if they are charged. If customs apply taxes to the imported products, these taxes are payable by the receiver.


CAN I TRACK MY ORDER?

All packages sent internationally through DHL are traceable on their website, from the moment they are logged in the computer at pickup, to the moment your order arrives to your door. We email you your tracking number once dispatched.
Tracking is not available on smaller items such as CD's and accessories.

Within Australia TNT items are also trackable through TNT.com.au. You will be issued a tracking number with your order to follow the progress of your package.

Smaller items are sent internationally and throughout Australia by Australia Post and cannot be tracked. These items also have a delivery time of 5 to 15 working days.


CAN YOU SHIP MY ORDER TO A POST BOX?

For smaller orders like CD's and didgeridoo bags we can send to a post box. For larger orders like didgeridoos and didgeridoo stands, we use DHL International Express who require a signature on delivery and will only deliver to a residential or business address.


HOW LONG AFTER I PLACE MY ORDER WILL MY ORDER BE SHIPPED?

We endeavor to have your order dispatched the next working day, and our company policy is to make sure your goodies are on the road within 2 working days. Our speedy team will have it packed, wrapped and ready to go as fast as we can. We will notify you by email once your order has been dispatched.

How long will it take to arrive?
1. Didgeridoos & Larger orders. For international shipping, DHL are the most efficient and cost effective carrier. Over the years, DHL have sent hundreds of orders around the world for us. Delivery time is approximately 3 to 5 working days. Within Australia, we ship through TNT. Devliery time in Australia is 5 to 7 working days.
2. Smaller, lighter items are sent through regular post. For international shipping, delivery time is approximately 5 to 15 working days. Within Australia it is 1 to 4 working days.


IS MY ORDER INSURED?

Yes, all orders shipped are fully insured against loss or damage.


WHAT ARE YOUR SHIPPING PRICES?

The shipping charges are based upon the weight of the items you order. This is all calculated automatically for you in our shopping cart. We use three different couriers, DHL Worldwide Express, TNT Road Express and regular post. We choose the most economical method depending on what you order. You can see the shipping cost in the shopping cart under the items that you have ordered. Simply enter in your shipping address and the amount is calculated and displayed. The shipping amount will change depending on what products you have in the shopping cart.

The most accurate way to see what your order will cost is to place all items you wish to order in the shopping cart, enter the shipping address in the fields displayed and the exact amount will be shown. You have not been charged at this point.


DO YOU SHIP TO MY COUNTRY?

Yes we do, we ship to EVERY country in the world...including yours! Every day we are sending didgeridoos, stands, bags, cds, aboriginal art and all sorts of other products around the world. After years of doing so we know how to wrap and pack your order so it gets to you safely.

*NOTE: Didgeridoos sent to Russia must be sent to a Business Address, and addressed to that business. 
All freight charges (including freight charges involved in warranty claims) are the responsibility of the customer.
However, all freight charges quoted include a basic insurance. In the case of a didgeridoo getting lost during transport, we will replace it with a Didgeridoo of similar value free of charge. All other goods will be replaced free of charge.
Freight charges quoted are for 5 to 15 working day door-to-door service.


CUSTOMS DUTIES/IMPORT TAXES AND CHARGES

We have sent thousands of fantastic Didgeridoos and items internationally since opening the doors in 2002. In that time we have discovered that customs (importation duty) laws - and the application of these regulations - varies widely from country to country, state to state - even from time to time.
Most of our customers have not been required to pay customs or importation duty of any kind. Our product range is generally classified as "indigenous handicrafts" or similar, under most countries customs laws,  which generally attract no or little taxes, duties or charges.
If you are asked to pay importation duty, you may be able to appeal and have the classification/ruling changed by pointing out the nature of the goods. This  process, any associated costs and the outcomes remain entirely the responsibility of the customer.
Didgeridoobreath.com does not accept responsibility for payment of any customs duties, charges or taxes should it be levied in the customer's country.
If applicable, the customer is fully responsible for payment of any locally imposed importation duties, taxes and charges.
No customs duties and charges are aplicable to packages sent within Australia.


AVAILABILITY OF GOODS

We can assure you it is not possible for two or more people to order the same unique didgeridoo at the same time or on the same day.
All unique Didgeridoo's displayed on this site are unique products. Upon the completion of an order a unique product will be automatically removed from view in the online store.
In the case of any other product being temporarily out of stock, customers will be notified if an item is not immediately available. In the event a product becomes temporarily out of stock, digeridoobreath.com will inform the customer and supply the item/s as soon as new stock is available.


DAMAGED ITEMS

If an item is damaged upon arrival, you must notify us within 7 working days of delivery. You are required to keep all boxes and packaging for possible inspection by the freight company. Details of the damage will be taken and the claim processed between Didgeridoo Breath and the shipping company.
It is our responsibility to replace the damaged item free of charge. As many didgeridoos are unique, if a suitable replacement can't be found, your purchase amount for this item and shipping will be refunded to you.
If you have any questions about our returns policy, please do not hesitate to contact us. We will be happy to hear from you.
P (within Aust):   0488 007 485
P (international):   +61 488 007 485
E:   [email protected]
Thank you and happy shopping!


UNDELIVERABLE PACKAGES

Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we issue a full refund (excluding shipping charges).
We are unable to re-ship orders that are returned to us as undeliverable. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our website.
If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund after 4 weeks from the estimated delivery date, please contact us.
Why Was My Package Undeliverable?
Our carriers may deem a package undeliverable for one of the following reasons:
Item is too big for a P.O. box Some items too big to ship to a P.O. box must be shipped to a street address.
Incorrect Address. If the address is incorrect or outdated, the package is typically returned to us by the carrier or the unintended recipient. Please double-check your address carefully when placing a new order. To change or edit your address Click the "My Account / Order Status" link at the top right hand side of our site
Other Address Problems. If the order is being shipped to a prison, there may be delivery restrictions associated with the goods or shippers. These restrictions are determined by the penitentiary and may vary.
In rare cases, it is also possible that the address label became illegible during the shipping and handling process, or that the carrier made a mistake and left the package at a different address then what was printed on the label.
Failed Delivery Attempts. Most of our carriers make two attempts to deliver a package. Packages will always require a signature; If no one is present to accept the delivery after two attempts, the package will be returned to us.
Refused by Recipient. If a gift recipient is not expecting a gift, they may refuse the package if they believe it was sent to them in error. If you still want to send these items, you may want to let the recipient know that a surprise is on the way.